Contact information

Thank you for choosing PetZen. We are here to help with questions about products, orders, shipping, returns, refunds, or general customer support.

Customer Support

Email: support@petzen.rest
Phone: +1 (250) 442-1775
Website: petzen.rest

Business Address

PetZen
5275 Siminoff Rd
Grand Forks, BC V0H 1H4
Canada

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed

Response Time

We aim to respond to all customer inquiries within 24 business hours.

Order Support

For faster assistance, please include the following information when contacting us:

• Full name
• Order number
• Email used at checkout
• Clear description of your question or issue
• Photos, if your item arrived damaged or incorrect

At PetZen, we value every customer and are committed to providing helpful, friendly, and professional support.