Refund policy

At PetZen, your satisfaction is important to us. We want you and your pets to feel confident with every purchase from our store. If you are not fully satisfied with your order, we offer a simple and customer-friendly return and refund process.

30-Day Free Return and Refund Policy

We offer free returns and refunds within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused and in the same condition that you received it
In its original packaging, when possible
Accompanied by proof of purchase or order confirmation

Items that show signs of excessive use, damage caused by misuse, or missing important parts may not be eligible for a full refund.

Eligible Products

Our return policy applies to pet feeding products, including stainless steel non-slip pet bowls and related pet essentials purchased directly from petzen.rest.

How to Start a Return

To request a return, please contact us at:

Email: support@petzen.rest

Please include:

Your full name
Order number
Reason for return
Photos of the item if it arrived damaged or defective

Once your request is reviewed, we will provide return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and provide a replacement, refund, or return solution at no extra cost.