Shipping policy

At PetZen, we are committed to delivering quality pet products to customers around the world. We aim to make shipping simple, reliable, and affordable.

Free Worldwide Shipping

We offer free shipping to all locations worldwide. There is no minimum purchase required.

Delivery Time

Estimated delivery time is:

7–10 business days

Delivery times may vary depending on your country, local courier service, customs processing, holidays, weather conditions, or other unexpected delays.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, when available.

Shipping Destinations

We ship worldwide to most countries and regions. If there are shipping restrictions for your destination, we will contact you after your order is placed.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or local charges depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. PetZen is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us immediately at:

support@petzen.rest

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact us. We will help review the shipping status and provide assistance.