Terms of service

Welcome to PetZen. By accessing or purchasing from petzen.rest, you agree to the following Terms of Service. Please read them carefully before using our website.

Overview

This website is operated by PetZen. Throughout the site, the terms “we,” “us,” and “our” refer to PetZen. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service.

Store Information

Website: petzen.rest
Business Address: 5275 Siminoff Rd, Grand Forks, BC V0H 1H4, Canada
Email: support@petzen.rest
Phone: +1 (250) 442-1775
Established: 2023

Products

PetZen sells stainless steel non-slip pet bowls for dogs and cats, along with related pet accessories and everyday pet essentials.

We make every effort to display product descriptions, images, prices, and availability accurately. However, we do not guarantee that all information on the website is error-free, complete, or current.

Orders and Payments

By placing an order, you confirm that:

All information provided is accurate and complete
You are authorized to use the selected payment method
You agree to pay the listed product price and any applicable taxes

We reserve the right to refuse or cancel any order if fraud, unauthorized activity, pricing errors, or stock issues are suspected.

Shipping

We offer free worldwide shipping. Estimated delivery time is 7–10 business days, depending on destination, customs, and local delivery conditions.

Returns and Refunds

We offer free returns and refunds within 30 days of delivery. Please refer to our Return and Refund Policy for full details.

Use of Website

You agree not to use our website for:

Illegal or unauthorized purposes
Uploading harmful code or malware
Attempting to interfere with website security
Misusing our products, content, or services
Copying or reproducing website content without permission

Product Use

Our products are designed for normal pet feeding and everyday pet care use. Customers are responsible for using products safely and appropriately for their pets.

Limitation of Liability

PetZen is not liable for indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the amount paid for the purchased product.

Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page. Continued use of the website means you accept the updated terms.